Legal

od69 Privacy Policy

This Privacy Policy explains how od69 collects, uses, stores and protects the personal information of players on the od69 platform. Your privacy matters to us and we are committed to handling your data with care and transparency.

📅 Effective Date: 1 January 2026
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SSL Encrypted
All data transmissions on od69 use 256-bit SSL encryption to protect your personal and financial information.
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No Data Selling
od69 never sells or rents your personal data to third parties. Your information is used solely to operate and improve your experience.
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No Spam Policy
You control your marketing preferences. Opt out of promotional emails at any time from your account settings with one tap.
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Your Data Rights
Request access, correction or deletion of your personal data at any time by contacting od69 support.
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Cookie Control
od69 uses cookies solely for session management and analytics. No cross-site tracking or advertising cookies are used.
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Direct Contact
All privacy queries and data access requests are handled directly by the od69 support team at [email protected].

1. Introduction

This Privacy Policy ("Policy") describes how od69 ("we", "us", "Platform") collects, uses, stores, shares and protects personal information about individuals who access the od69 platform at od69.ws, including players, registered account holders and visitors who browse the site without registering. This Policy applies to all personal information collected through your use of the Platform, regardless of the device or browser through which you access it. By registering an account on od69 or by continuing to use the Platform following publication of this Policy, you acknowledge that you have read this Policy and consent to the collection and use of your information as described herein.

od69 is committed to maintaining the privacy and security of your personal data. We collect only the information that is necessary to operate the Platform, fulfil our legal obligations, and deliver a safe and reliable gaming experience to players across Bangladesh. We do not collect data beyond what is reasonably required for these purposes, and we take active steps to protect the data we hold from unauthorised access, loss or misuse.

Minimum Age Reminder: od69 is strictly an adult-only platform. You must be at least 21 years of age to register an account and use od69 services. We collect date of birth during registration and verify it as part of our mandatory KYC process precisely to enforce this requirement.

2. Information We Collect

od69 collects personal information in the following categories. The specific data points collected within each category depend on your level of engagement with the Platform — visitors who have not registered an account will have less data collected than verified account holders who regularly deposit and play.

  • 2.1Registration and identity data: full legal name, date of birth, residential address, email address, phone number and username. This data is collected at the point of account registration and is used to create and administer your account.
  • 2.2KYC verification documents: government-issued photo identification (National Identity Card or passport), and where requested, proof of address and proof of payment method ownership. These documents are processed solely for identity and age verification purposes.
  • 2.3Financial transaction data: deposit amounts, withdrawal amounts, transaction dates, payment method types (e.g. bKash, Nagad, Rocket, bank transfer), and transaction reference numbers. Full payment credentials (mobile banking PINs, bank account numbers) are handled directly by the respective payment provider and are not stored by od69.
  • 2.4Gaming and activity data: game history, bet amounts, win and loss records, session duration, active game categories and feature usage within the Platform. This data is used for account management, fraud detection, responsible gaming monitoring, and platform improvement.
  • 2.5Device and technical data: IP address, browser type and version, operating system, device type, screen resolution, time zone, referring URL, and pages visited within the Platform. This data is collected automatically via server logs and analytics tools when you access the Platform.
  • 2.6Communications data: the content and metadata of messages you send to od69 through support channels (email at [email protected]), including queries, complaints and dispute notifications. This data is retained to provide ongoing support and to maintain a record of dispute resolution.

3. How We Use Your Information

od69 uses the personal information we collect for the following purposes. We process your data only for the purposes listed below, and we do not use your data in ways that are incompatible with these stated purposes without your consent.

  • 3.1Account creation, management and authentication: to register and maintain your od69 account, verify your identity, process login requests and manage your account settings and preferences.
  • 3.2Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay and partner banking institutions, to record transaction histories, and to investigate and resolve payment disputes.
  • 3.3KYC compliance and age verification: to verify the identity and age of account holders in compliance with applicable responsible gaming standards and anti-money laundering requirements. od69 enforces a strict 21+ minimum age policy and uses KYC data exclusively for verification purposes.
  • 3.4Fraud prevention, security and responsible gaming: to detect, investigate and prevent fraudulent activity, money laundering, bonus abuse, account takeover and other violations of our Terms and Conditions; and to monitor player activity for responsible gaming indicators such as excessive session lengths or rapid escalation of bet amounts.
  • 3.5Customer support and dispute resolution: to respond to your queries, process your complaints and formal disputes, and to maintain records of communications for quality and compliance purposes.
  • 3.6Platform improvement and analytics: to analyse aggregated usage data and platform performance metrics in order to improve the functionality, content and user experience of od69. Analytics data used for this purpose is anonymised or pseudonymised wherever technically feasible.

od69 processes your personal data on the following legal bases. Different categories of processing activity may rely on different legal bases depending on the nature of the processing.

  • 4.1Contractual necessity: processing your registration data, KYC information, financial transaction data and gaming activity data is necessary to perform our contractual obligations to you as a registered player on the od69 Platform. Without this processing, we cannot operate your account or provide the services you have requested.
  • 4.2Legal obligation: processing your KYC documents and financial transaction data for anti-money laundering compliance, age verification enforcement and fraud prevention is required to fulfil od69's legal obligations under applicable law.
  • 4.3Legitimate interests: processing device and technical data for security monitoring, fraud detection and platform optimisation is carried out on the basis of od69's legitimate interests in operating a secure and reliable gaming platform, where these interests are not overridden by your privacy rights.
  • 4.4Consent: where od69 sends you optional marketing communications such as bonus notifications, promotional offers or platform updates by email or in-platform messaging, we rely on your explicit consent. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting [email protected].

5. Sharing of Personal Information

od69 does not sell, rent or trade your personal information to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

  • 5.1Payment service providers: od69 shares transaction reference data with payment service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) solely to facilitate the processing of deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
  • 5.2Game and technology providers: od69 shares limited session and game round data with licensed game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi) for the purpose of delivering game content, resolving game disputes and verifying RNG integrity. These providers are contractually bound to use this data solely for these purposes.
  • 5.3Legal and regulatory authorities: od69 may disclose personal data to law enforcement agencies, regulatory bodies or courts where we are required to do so by applicable law, court order or regulatory direction. In such cases od69 will disclose only the minimum information required to comply with the legal obligation.
  • 5.4KYC and fraud prevention partners: od69 may use third-party KYC verification services and fraud detection tools that process limited identity data on our behalf. All such partners operate under contractual data processing agreements that restrict their use of your data to the specific services they provide to od69.
Important: od69 never sells your personal data to advertising networks, data brokers, social media platforms or any commercial entity for marketing or profiling purposes. Any sharing of data is limited strictly to the operational purposes described above.

6. Payment Data and Financial Information

od69 records deposit and withdrawal transaction metadata — including amounts, dates, payment method types and reference identifiers — for the purposes of account management, dispute resolution and regulatory compliance. This metadata is stored securely within od69's encrypted database infrastructure and is accessible only to authorised od69 personnel and, where legally required, to regulatory authorities.

od69 does not store your bKash PIN, Nagad PIN, Rocket PIN, bank account login credentials, credit or debit card numbers or any other sensitive payment authentication data. All payment authentication is handled exclusively by the respective payment service provider's own secure systems. od69 receives only the transaction outcome (success, failure, reference number and amount) from the payment provider.

7. Cookies and Tracking Technologies

od69 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help the Platform recognise your session, remember your preferences and collect usage analytics. The following types of cookies are used on od69.

  • 7.1Strictly necessary cookies: these are essential for the Platform to function. They enable session management, login state persistence, and security token verification. These cookies cannot be disabled as the Platform cannot operate without them.
  • 7.2Analytics cookies: od69 uses aggregated analytics data to understand how players use the Platform — for example, which game categories are most visited, where users exit the Platform, and how long sessions typically last. Analytics data is processed in an anonymised or pseudonymised form where possible.
  • 7.3Functional cookies: these cookies remember your platform preferences such as language settings and responsible gaming tool configurations, so that you do not need to re-enter your preferences on each visit.
  • 7.4No advertising or cross-site tracking cookies: od69 does not use advertising cookies, retargeting cookies or third-party tracking scripts that follow your activity across other websites. The cookies on od69.ws are limited to those that are necessary for session management, analytics and functional purposes as described above.

You may manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Disabling analytics or functional cookies will not prevent you from using the Platform but may affect certain personalisation features.

8. Data Retention

od69 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected or to comply with applicable legal retention requirements, whichever period is longer. The following retention periods apply as a general guide: registration and identity data is retained for the duration of your active account and for a minimum of five years following account closure; KYC documents are retained for a minimum of five years from the date of verification; financial transaction records are retained for a minimum of five years from the date of the transaction; gaming activity data is retained for a minimum of three years; support and communications data is retained for a minimum of two years from the date of the last communication.

When data is no longer required and no legal retention obligation applies, od69 will delete or anonymise it in a secure manner. If you close your od69 account, we will begin the data deletion process in accordance with our retention schedule. Note that certain data may be retained beyond the standard period where it is the subject of an active investigation, regulatory inquiry or unresolved dispute.

9. Security of Personal Information

od69 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures include 256-bit SSL/TLS encryption for all data transmissions between your browser and our servers; encrypted storage of sensitive data at rest; access controls that restrict data access to authorised personnel on a need-to-know basis; regular security monitoring and vulnerability assessments; and secure password hashing protocols for account authentication.

While od69 takes all reasonable steps to secure your personal data, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. In the event of a data security incident that affects your personal information, od69 will take prompt action to contain the incident, assess the impact and, where required by applicable law, notify affected individuals and relevant authorities within the applicable timeframes.

10. Your Privacy Rights

As a user of the od69 Platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact [email protected] with your full name, registered email address and a description of your request.

  • 10.1Right of access: you have the right to request a copy of the personal data od69 holds about you. We will provide this information within a reasonable timeframe and in a clear, accessible format.
  • 10.2Right to rectification: if you believe that any personal data od69 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information (such as your contact email or phone number) directly in your account settings.
  • 10.3Right to erasure: you may request deletion of your personal data. od69 will fulfil erasure requests subject to any overriding legal retention obligations. Where data must be retained for legal compliance reasons (such as KYC and transaction records), we will inform you of the applicable retention period.
  • 10.4Right to object to marketing: you have the right to opt out of marketing communications at any time. You may do so by updating your notification preferences in your account settings or by emailing [email protected]. Opting out of marketing communications will not affect your ability to receive essential account and transaction notifications.
  • 10.5Right to data portability: you may request that od69 provide you with a structured, machine-readable copy of the personal data you have provided to us, where technically feasible. This right applies to data processed on the basis of your consent or contractual necessity.
To exercise any of the above rights, email [email protected] with the subject line "Privacy Request" and include your full name and registered email address. od69 will acknowledge your request within 48 hours and respond substantively within 30 days. od69 may request additional verification of your identity before processing a data access or erasure request to protect against fraudulent requests.

11. Children and Minors

od69 is strictly an adults-only platform and is not directed at, and does not knowingly collect personal data from, any individual under the age of 21. The minimum age requirement is strictly enforced through our mandatory KYC verification process. If od69 discovers that personal data has been collected from an individual who is under 21 years of age, we will immediately delete that data, close the associated account and, where applicable, report the incident to relevant authorities. If you are a parent or guardian and believe that your child has registered an account on od69, please contact us immediately at [email protected] so that we can take prompt action.

12. Links to Third-Party Services

The od69 Platform uses third-party services including payment processors and game providers. These third-party services operate under their own privacy policies, which are independent of this Policy. od69 is not responsible for the privacy practices of third-party payment providers such as bKash, Nagad, Rocket or Upay, or of game providers such as Pragmatic Play and Evolution Gaming. When you interact with a payment provider's interface (for example, entering your mobile banking PIN), you are subject to that provider's own terms and privacy policy. We recommend reviewing the privacy policies of any third-party service you use in connection with the od69 Platform.

13. Changes to This Privacy Policy

od69 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data collection, a new sharing arrangement or a significant change to our retention practices — we will make reasonable efforts to notify registered account holders via email or in-platform notification at least 7 days before the changes take effect. Non-material updates such as clarifications or typographical corrections may be published without advance notice.

The current version of this Privacy Policy is always accessible at od69.ws/privacy-policy and is identified by its effective date shown at the top of this page. Your continued use of the od69 Platform following publication of an updated Policy constitutes your acceptance of the changes. If you do not accept the amended Policy, you must cease using the Platform and close your account.

14. Contact and Privacy Requests

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how od69 is handling your personal information, please contact the od69 support team using the details below. We are available 24 hours a day, 7 days a week, and all privacy correspondence is handled in English.

Privacy & Data Requests
[email protected]

Please include your full name, registered email address and the subject line "Privacy Request" when contacting us about data rights. We will acknowledge all privacy-related requests within 48 hours and provide a substantive response within 30 days.